Frequently Asked Questions

General

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  • How do I contact Delta for assistance?

    You may contact us in a variety of ways.

    1. Write - You may send a letter explaining your need to: Delta Faucet Company Attn: Product Service 55 E. 111th St. Indianapolis, IN 46280

    2. E-mail - You may e-mail the Customer Service team at customerservice@deltafaucet.com.

    3. Click here to send a message directly to Customer Service.

    4. Phone - You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative.


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  • How do I determine if I have a Delta faucet? Is the Delta name on ALL faucets, including the older models?

    Most of the Delta faucets will have the name on the faucet usually on the escutcheon plate or drain cap. However, it is not uncommon for someone to replace the lavatory faucet without replacing the drain assembly. Some of the older models may not say Delta; however, but may indicate MASCO on the aerator. If the internal parts have not been changed from the Genuine Delta parts, the seats will have Delta on them and 2 handle stems are "D"-shaped.


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  • How do I e-mail Delta?


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  • I have a Delta Select faucet, but cannot locate any information on the Delta site. Where can I find information on the Delta Select products?

    Delta Select products were re-branded under the Brizo name in early 2004. While still a part of the Delta Faucet Company, Brizo Faucets are designed for the more discriminating consumer. Your Delta Select faucet product information, repair information and warranty are still the same, just under a new name. The Brizo Faucet site location is www.brizo.com.


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  • What are the differences between Delta Faucet models sold to the trade and those sold at retail?

    There are no differences. All Delta faucets are of the same quality, regardless of distribution channel.


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  • What happened to EPIC faucets, and are parts available?

    The EPIC brand of luxury faucets and accessories was discontinued in 1994. There are no trim parts available, but the internal components can often be repaired using Genuine Delta parts.


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  • What is your 800 number?

    You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative.

    You may also contact us in a variety of other ways.

    1. Write - You may send a letter explaining your need to: Delta Faucet Company Attn: Product Service 55 E. 111th St. Indianapolis, IN 46280

    2. E-mail - You may e-mail the Customer Service team at customerservice@deltafaucet.com.

    3. Click here to send a message directly to Customer Service.


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  • What is your mailing address?

    You may send a letter explaining your need to:

    Delta Faucet Company
    Attn: Product Service
    55 E. 111th St.
    Indianapolis, IN 46280

    You may contact us in a variety of other ways.

    1. E-mail - You may e-mail the Customer Service team at customerservice@deltafaucet.com.

    2. Click here to send a message directly to Customer Service.

    3. Phone - You may call the 1-800-345-DELTA (3358) Customer Service number and speak with a representative.


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  • What were Artistic Brass faucets, and are parts still available?

    The Artistic Brass brand was a separate division of MASCO who manufactured luxury faucets and accessories. The Artistic Brass product line was discontinued in 1998. There are no longer any parts available.


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  • Where can I find my model number?

    The model number is on the packaging as well as the Installation instructions provided with your faucet. If you cannot locate these materials, you may be able to determine your model number using our Web-based tools. Images of common models can be found by describing them on our website. Go to the Customer Support Section and use the Find Support Information section to identify your product.


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